Access to your Lolajack Account

To manage your account or play, log in via the official Lolajack website. Always use your own unique login credentials and never share them with third parties. We recommend using a strong, unique password that you do not use anywhere else on the internet.

When logging in, make sure you are on the correct website. Check that the connection is secure. If you experience problems logging in, first check that your Caps Lock key is disabled and that your email address has been entered correctly.

Forgotten your password? Use the password recovery feature on the login page. Follow the instructions sent to your registered email address to set a new password.

If you suspect your account is no longer accessible for other reasons, or if you cannot restore your login details through the standard procedure, please contact the operator's official support channels for further assistance.

Your account security is a shared responsibility. It is important to remain vigilant against unauthorised access.

Consider the following points to keep your account secure:

• Never use public computers or unsecured wifi networks to log in to your player account.
• Always log out when you have finished your session, especially if you are using a shared device.
• Never share your login credentials, even if someone claims to be from customer service. Real employees will never ask you for your password.
• Keep your registered email address up to date, as this is the primary method for account recovery.

Due to legal requirements and security protocols, Lolajack may ask you to verify your identity at any time. This process, known as KYC (Know Your Customer), is a standard procedure to prevent fraud and ensure a safe gaming environment.

You may be asked to provide documents such as a copy of your ID, proof of address or transaction history. Make sure these documents are provided within the set timeframe to avoid delays in access to your account or withdrawals.