Customer Service and Support

For direct help with your player account, deposits or questions about specific bonuses, Lolajack's official customer service is the only correct point of contact. Players can communicate with the operator via the official channels listed directly on the provider's website.

We recommend using only the contact methods offered within the secure environment of the official website. Avoid sharing sensitive account information, such as passwords or full payment details, via unsecured channels such as social media or unknown email addresses.

It is important to remember that official Lolajack staff will never ask for your password. If you are contacted by someone claiming to be from customer service, always verify that this contact is taking place through the official website channels.

For verification questions or submitting documents for your account, such as proof of identity or address, you should only use the upload functionality within your personal account environment. This ensures the security of your personal data according to the platform's standards.

Our website serves as an information source for players who want to know more about the general operation of Lolajack. Because we are an independent entity, we do not have access to your personal player account, transaction history or the ability to create support tickets for you.

If you experience problems with the website or have a dispute over a bonus or withdrawal, you should discuss this directly with official customer service via the channels on their platform. We advise you to keep all correspondence with the operator for your own records.