Managing your playing behaviour
Maintaining control over your playing sessions is the most important step towards a responsible experience. Lolajack offers players the ability to monitor their account activity through play history. It is advisable to set clear budgets in advance for both time and money.
Should you find that playing no longer feels like a form of relaxation, you can contact customer service to have your account closed or to set up a self-exclusion. It is the responsibility of the player to inform the company of any duplicate accounts and to refrain from opening new accounts during an active exclusion period.
Age restrictions and policy
Access to Lolajack is strictly limited to persons aged 18 and over. The company operates a strict policy where identity verification is required. This process helps ensure that minors do not gain access to the platform.
During verification, documents such as an official identity document, proof of address and information about payment methods used may be requested. This process takes place in compliance with applicable AML guidelines and for the safety of all users.
Support and help
If you feel you are losing control, it is important to seek professional help. There are various independent organisations that specialise in providing guidance for gambling-related problems.
Always use the official channels provided by the operator to discuss questions about your account status or self-exclusion. This site functions solely as an independent information source and does not provide direct support.
FAQ
How can I have my account closed?
You can contact Lolajack customer service by email to submit a request for temporary or permanent closure of your account.
What should I do if I suspect I have a gambling problem?
Contact professional addiction support services immediately and consider having your account at Lolajack blocked.
Will my identity be checked?
Yes, Lolajack requires a verification process in which you must be able to provide documents such as an identity document and proof of address.