Payment Information and Account Verification

Lolajack supports transactions in EUR and USDT. To ensure smooth withdrawal processing, the platform follows the rule that payouts are typically processed using the same method as the deposit was made.

Please note that for each withdrawal there is a minimum turnover requirement of 1x of the deposited amount. Additionally, you must achieve a minimum monthly turnover of 20 EUR to be eligible for a payout. A maximum of 3 withdrawal requests can be processed simultaneously.

It is essential to check that your wager meets the requirements. If the total wagered amount is lower than the deposited amount, the casino reserves the right to cancel all winnings and charge a commission of 10% (with a minimum of 0,50 EUR) or 15% for bank cards and transfers.

Withdrawal processing by the finance department takes place within 3 working days of the request, provided all conditions are met. This department's working hours are Monday to Friday, from 06:00 to 17:00 hours GMT.

Verification is a mandatory part of our security procedure and may be requested at any time, both before and after deposits or withdrawals. It is the player's responsibility to provide requested documents within 30 days of the request.

Verification typically involves submitting an official identity document, proof of address, and documentation of the payment method used, such as bank statements. In some cases, additional checks may be performed, such as telephone verification.

1. Receive the verification request via your account.
2. Gather the requested documents (ID, proof of address, transaction history).
3. Upload the documents through the secure channel in your account.
4. Wait for the review, which typically takes place within 10 days of receipt of all documents.

If an account remains inactive for 180 days, it will be classified as an inactive account. A monthly administrative fee of 5 EUR will be charged until the balance is depleted or the account is reactivated.

Always ensure your contact details are up to date. Consult our support channels if you have questions about your account status or specific payment methods.